SHIPPING POLICY
**Chamako Shipping Policy**
***Attention to all our international customers: please be aware that you are responsible for any customs fees or taxes that may be applied to your order.
### Shipping Time
We are working diligently to fulfill your order and strive to have it processed and sent out within two weeks or sooner. However, in rare cases, it may take up to three weeks. Once your order is shipped, USPS will deliver it within 2-5 business days if you are located within the US. If you are an international customer, the delivery time may vary, but typically it takes USPS 1-4 weeks to deliver.
Please note that these delivery times are estimated, and unexpected delays may occur due to unforeseen circumstances. You will receive a shipping confirmation email that includes a tracking number once your order has been shipped. For inquiries about the status of your order after shipment, we recommend reaching out to USPS (Tel: 1-800-275-8777) for more accurate, real-time updates.
### Incorrect Shipping Information
We kindly ask that you double-check and ensure that you provide the correct shipping information at checkout. Chamako cannot be held responsible for any incorrect delivery or non-delivery of packages due to incorrect shipping information provided by the customer. If a package is returned to us due to a non-deliverable shipping address entered by the customer, you will be responsible for additional shipping costs to reship the package. We cannot issue refunds or send free replacements for packages delivered to the "wrong" location due to incorrect shipping information provided by the customer. Please place a new order if you still wish to receive the package with the correct shipping information.
***Please double-check your shipping information before placing your order to ensure timely and accurate delivery. If you need to update your shipping information after placing your order, please contact us as soon as possible so that we can make the necessary changes before the package is shipped.
### Delayed/Lost Orders
If your order is marked as "delivered" but you haven't received it, please check your mailbox and ask your neighbors to see if they have received it by mistake. In some cases, packages may be delivered to the wrong address or show up 1-2 days after the estimated delivery date. If your package is lost or stolen, please contact USPS (Tel: 1-800-275-8777) immediately to file a claim. Please note that Chamako is not responsible for any lost or stolen packages. However, we will do our best to provide you with any information you need to help with your claim.
### Changes to Policy
Our terms and policies are subject to change at any time. We encourage our valued customers to review these periodically to stay informed about any updates.
***Attention to all our international customers: please be aware that you are responsible for any customs fees or taxes that may be applied to your order.
### Shipping Time
We are working diligently to fulfill your order and strive to have it processed and sent out within two weeks or sooner. However, in rare cases, it may take up to three weeks. Once your order is shipped, USPS will deliver it within 2-5 business days if you are located within the US. If you are an international customer, the delivery time may vary, but typically it takes USPS 1-4 weeks to deliver.
Please note that these delivery times are estimated, and unexpected delays may occur due to unforeseen circumstances. You will receive a shipping confirmation email that includes a tracking number once your order has been shipped. For inquiries about the status of your order after shipment, we recommend reaching out to USPS (Tel: 1-800-275-8777) for more accurate, real-time updates.
### Incorrect Shipping Information
We kindly ask that you double-check and ensure that you provide the correct shipping information at checkout. Chamako cannot be held responsible for any incorrect delivery or non-delivery of packages due to incorrect shipping information provided by the customer. If a package is returned to us due to a non-deliverable shipping address entered by the customer, you will be responsible for additional shipping costs to reship the package. We cannot issue refunds or send free replacements for packages delivered to the "wrong" location due to incorrect shipping information provided by the customer. Please place a new order if you still wish to receive the package with the correct shipping information.
***Please double-check your shipping information before placing your order to ensure timely and accurate delivery. If you need to update your shipping information after placing your order, please contact us as soon as possible so that we can make the necessary changes before the package is shipped.
### Delayed/Lost Orders
If your order is marked as "delivered" but you haven't received it, please check your mailbox and ask your neighbors to see if they have received it by mistake. In some cases, packages may be delivered to the wrong address or show up 1-2 days after the estimated delivery date. If your package is lost or stolen, please contact USPS (Tel: 1-800-275-8777) immediately to file a claim. Please note that Chamako is not responsible for any lost or stolen packages. However, we will do our best to provide you with any information you need to help with your claim.
### Changes to Policy
Our terms and policies are subject to change at any time. We encourage our valued customers to review these periodically to stay informed about any updates.